Revolutionizing Customer Service with HiOperator

Customer service experiences have a lasting impact—positive interactions can foster brand loyalty, while negative ones can lead to a complete boycott. However, encounters with automated customer interfaces, such as limited phone menus or inadequate chatbots, seldom receive positive feedback. Recognizing this, Liz Tsai '11, SM '13, envisioned an alternative solution. In 2016, she founded HiOperator, assuming the role of CEO, to develop a customer service system integrating backend automation and generative AI. This AI entails trained computer models capable of producing high-quality responses to written queries.